Outage of backend system supporting Marvel

Incident Report for Marvel App

Resolved

Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.
Posted Feb 20, 2024 - 14:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 20, 2024 - 13:10 UTC

Update

We are continuing to work on a fix for this issue.
Posted Feb 20, 2024 - 11:44 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 20, 2024 - 11:43 UTC

Investigating

We are currently investigating this issue.
Posted Feb 20, 2024 - 11:02 UTC
This incident affected: Prototypes, Project Editor, Design sync, GraphQL Platform API, Design Tool, Sketch plugin, Billing, and Blog.